At Roundup Hub, we stand behind our pest control and lawn care products with the same commitment we apply to protecting your outdoor spaces. If you’re not completely satisfied with your purchase of animal repellents, insecticides, lawn fertilizers, or other products, we offer a straightforward returns process.

Key Return Information:

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Roundup Hub Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund / Exchange for (specific product)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once your return is approved, please:

  • Repackage items in their original packaging whenever possible
  • Include all original accessories and documentation
  • Ensure all containers of liquid products (insecticides, repellents, etc.) are properly sealed

Step 3: Ship Your Return

Ship your return to:

Roundup Hub Returns
959 Farland Street
Chicago, IL 60637
USA

We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your returned items:

  • Refund Timeframe: 3-5 business days to process your refund
  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Shipping Costs: Original shipping fees are non-refundable
  • Restocking Fee: No restocking fees apply to standard returns

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement product
  3. We’ll ship your replacement item once we receive your return
  4. You’ll be responsible for any price difference in the exchanged items

Non-Returnable Items

For safety and regulatory reasons, we cannot accept returns on:

  • Opened chemical products: Insecticides, fungicides, weed killers, and other opened chemical solutions
  • Used items: Any product showing signs of use or installation
  • Final sale items: Clearly marked clearance or special purchase products

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 3 days of delivery
  • Provide photos of the damaged product/package
  • We’ll arrange for replacement or refund without requiring return of damaged goods

Need Help With Your Return?

Our customer service team is happy to assist with any questions about returns, exchanges, or product concerns. Contact us at [email protected] and we’ll respond within 1 business day.

Thank you for choosing Roundup Hub for your pest control and lawn care needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and services.