FAQ

We specialize in comprehensive pest and animal control solutions including:
– Animal & Rodent Control products
– Various repellents (animal, bird, insect)
– Traps and baits
– Insecticides and fungicides
– Power insect killers and sprayers

Absolutely! Our lawn care selection includes:
– Premium grass seeds
– Lawn fertilizers (including Jonathan Green and BioAdvanced brands)
– Soil conditioners
– Seed and fertilizer spreaders
– Weed and vegetation control products

We offer a range of products with varying safety profiles. Each product page includes detailed safety information and usage instructions. We recommend always reading labels carefully and following application guidelines. Many of our organic and natural options are formulated to be safer for households with pets and children.

We proudly serve customers worldwide, excluding select regions in Asia and some remote areas. Our U.S.-developed solutions are available globally with reliable delivery options.

We offer two convenient shipping methods:
1. Standard Shipping ($12.95 flat rate):
– Delivered in 10-15 days after dispatch via DHL or FedEx
– Recommended for urgent pest control needs

2. Free Shipping (orders over $50):
– Delivered in 15-25 days after dispatch via EMS
– Perfect for non-urgent lawn care supplies

Our Chicago-based team processes all orders within 1-2 business days. During peak seasons (spring planting or summer pest control months), we recommend ordering early to ensure timely delivery.

Yes! You’ll receive tracking information via email as soon as your package leaves our facility. You can monitor your package every step of the way with our reliable tracking system.

We stand behind every product we sell. If you’re not completely satisfied, you can return items within 15 days of receipt for a full refund (excluding shipping costs). Products must be in their original condition.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address information.

For safety reasons, we cannot accept returns on opened insecticides, rodenticides, or other pest control chemicals. Unopened products in their original packaging may be returned within the 15-day window.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment information on our servers.

While we don’t have a formal bulk discount program, our free shipping on orders over $50 helps save on larger purchases. We also recommend signing up for our newsletter to receive special offers and seasonal promotions.

Our product range is tailored to address various pest issues. For personalized recommendations:
– Rodents: Our Animal & Rodent Control section offers traps and repellents
– Insects: Choose between repellents, baits, or power insect killers depending on infestation level
– Birds: Our bird repellents are humane and effective
For specific advice, email our team with details about your pest issue.

The best fertilizer depends on your grass type and local conditions. Our Jonathan Green fertilizers are excellent for most grass types, while BioAdvanced offers specialized formulas. Our seed and fertilizer spreaders help ensure even application for optimal results.

Yes! Many customers successfully combine products for enhanced protection. For example:
– Use repellents as a preventive measure along with traps for existing pests
– Pair insecticides with proper lawn care (fertilizers, soil conditioners) to create a less pest-friendly environment
Our insect and animal control accessories help implement comprehensive solutions.